Ben was great to work with in service. Had a somewhat complex problem and it took several days to work through it. Ben made sure the problem was documented, the shop tech and Ben worked with GM to get to the bottom of it, they kept me informed of the progress, and it was all fixed and my vehicle is back to normal. They provided a loaner for the time it was in, so the inconvenience was minimal. I appreciate the good people at GMC of Rochester, always friendly and professional. Thanks for getting me squared away.

Nice service and good communication with the customer during service.

Professional and informative. Will always answer any questions. You are always a valuable customer there.

Everyone is always very helpful and easy to work with I’m always happy when I leave

I recently had service work done. Benjamin was extremely polite and helpful. The service was great and the team quick. They finished the work quickly and efficiently.

Exceptional Service from Sue at GMC of Rochester! I recently had the pleasure of working with Sue, my Service Advisor, during my visit to GMC of Rochester, and I cannot recommend her highly enough! From the moment I arrived, Sue's professionalism and expertise were evident. She was incredibly knowledgeable about the services my vehicle required and took the time to answer all of my questions thoroughly. I appreciated how she kept me informed throughout the entire process, ensuring I was aware of what was happening with my vehicle at every stage. Sue's preparation prior to my arrival was impressive; she had all the necessary information ready and made the check-in process seamless. Additionally, the billing was accurate and transparent, which is always a relief when it comes to vehicle maintenance. Overall, my experience with Sue was outstanding. Her dedication to customer service and attention to detail made my visit to GMC of Rochester a positive one. Thank you, Sue, for your exceptional service! I look forward to returning in the future.

Al Boysen was very helpful in assisting us with the purchase of a new vehicle. He was low key which matched well with our style. No stress. He answered all our questions and was very responsive. Adam and Isaac in the finance area were very patience as we worked out some credit reporting issues. Great experience.

Purchased sierra 1500 from Penz I can say sales, service are too 10. Would purchase my next vehicle from them.

I've delt with alot of salesman the last 3 weeks Joe is at the top of my list. He's got a good future.

They were Top Notch Dealership to work with! Would definitely recommend them to family and friends-Scout and the staff we work with made the buying experience very enjoyable. Thanks again

They have taken good care of me. I've had issues with my truck not starting and it's very intermittent and they've done a ton of investigation into the issue and were very conscientious of my money.

Sue was wonderful! One of the best yet who kept us abreast of services, etc. Want her next time!

They did the work they said they would and did it within the time frame. There ended up being so delayed trim parts but I was able to take my car and come back to get them on. Flexibility is nice

The staff was great to work with. Much better experience than the last vehicle I purchased at this dealership when it was under different ownership.

I want to share I had the best and fastest service in buying a car with Austin at GMC Rochester. He listened to my needs and assisted my son in buying his first car iin a stress free environment. THNK You

Austin was great to work with and found us exactly what we were looking for! Made the entire process easy.

Very helpful would buy car from here again

Great service, Sue was very helpful throughout the process. Would use them again to take care of my truck.

Great experience!

Jon made this experience easy and enjoyable. He is very upfront, honest, and intuitive to what I wanted. I'll definitely be one of his repeat customers.

Great experience. Fast and friendly service. Worked with Jon Whalen he helped me get the best financing rate and was really laid back and easy to work with. Great no pressure sales.

Fun bunch of guys to work with.

Stuart explained the work that was done and what needed to be done. When I asked him to explain something I did not understand fully, he was very patient. Stuart was friendly and professional.

I had a tire with a slow leak and approximately 2 hours to get it repaired. I discovered that the dealer I bought the vehicle from in Minneapolis provided the wrong wrench for my locking lug nut. So I called Rochester GMC hoping they had a wrench that fit. They got me in, fixed the tire(screw in a sidewall) and traded my wrench that did not fit for one that they had that did fit(way beyond expectation) Stuart and Joe did an amazing job representing the dealer and the GMC brand.

My recent purchase of a 2024 GMC Sierra was the most pleasant experience of a purchase of a new vehicle. Over the years I have been fortunate enough to have purchased several new vehicles. Never a bad experience, but this one was the best. Good job Penz GMC. Shout-out to Jon my sales rep and his team.