Customer Testimonials in Rochester MN
Ryan was very helpful and put in the extra hours to make sure we got what we needed. Overall, the process went relatively smoothly.
Very happy with the service I received on my Buick Encore. Every one was very friendly and helpful. Everything was explained and completed perfectly by their highly trained service technicians. I would recommend their services to everyone. Thanks for the great service.
Honest efficient and very kind. Always good service with a smile. Thank you
Ryan helped me get into a different truck the other week. Very smooth process and easy to work with. Would recommend.
Austin has been my salesperson for several vehicles. He is very knowledgeable and easy to work with! I would highly recommend GMC of Rochester and Austin S. for your next vehicle purchase.
Ben Markowski always goes above and beyond, we appreciate the top notch service and shuttle service. Keep up the great work!
Just bought a 2025 GMC Sierra from Al Boyson. He did a great job. Helpful, courteous, and a nice person to deal with. If your looking for a vegicle, Al is the person to see. He didn't pressure us, let us ask all our questions and showed us and explained all the vehicles features. Thanks Al
They seem to be friendly, knowledgeable, great dealership! Austin in sales went very smooth. Great dealership recommended❗️
Had some brake/computer issues with my 2023 AT4 with 3.0 on a Friday, service got me in early afternoon same day and started diagnosing the problem. It was a tricky one but was resolved in a couple days. Benjamin did a nice job keeping me updated along the way. Thank You.
Excellent staff work with! Everyone there was friendly and wanted to make sure we had a great experience and was concerned they had the right vehicle for us! Would highly recommend buying a vehicle from this dealership
Ben was great to work with in service. Had a somewhat complex problem and it took several days to work through it. Ben made sure the problem was documented, the shop tech and Ben worked with GM to get to the bottom of it, they kept me informed of the progress, and it was all fixed and my vehicle is back to normal. They provided a loaner for the time it was in, so the inconvenience was minimal. I appreciate the good people at GMC of Rochester, always friendly and professional. Thanks for getting me squared away.
Nice service and good communication with the customer during service.
Professional and informative. Will always answer any questions. You are always a valuable customer there.
Everyone is always very helpful and easy to work with I’m always happy when I leave
Had a five star experience with the recent service on my Buick Cascada. Sue explained everything thoroughly before, and after the service and the bill was exactly as she had stated up front. She was also able to provide a same-day appointment. Outstanding customer service.
I recently had service work done. Benjamin was extremely polite and helpful. The service was great and the team quick. They finished the work quickly and efficiently.
They are awesome to work with
Exceptional Service from Sue at GMC of Rochester! I recently had the pleasure of working with Sue, my Service Advisor, during my visit to GMC of Rochester, and I cannot recommend her highly enough! From the moment I arrived, Sue's professionalism and expertise were evident. She was incredibly knowledgeable about the services my vehicle required and took the time to answer all of my questions thoroughly. I appreciated how she kept me informed throughout the entire process, ensuring I was aware of what was happening with my vehicle at every stage. Sue's preparation prior to my arrival was ...
We purchased a SUV recently. The staff were all friendly & the service was great. They answered all our questions even when I called several times. Our sales person John Denny was great & Adam who worked in the finance part was very helpful even when we didn’t finance thru then. I would gives them a solid 10 overall. Thank you for everything❗️
I recently purchased a Certified Pre-Owned Pickup Truck from GMC of Rochester. The started pretty good: low mileage, fair price, and a reasonable trade-in offer. I did not haggle over the price and the transaction was pleasant overall. But from there things went south. During the test drive, I noticed a low tire inflation warning for the front left tire. I mentioned this to the sales representative, who took the truck to service to get the tire inflated while I worked with the sales manager to complete paperwork. However, when everything was done and I went to leave, the tire ...
Al Boysen was very helpful in assisting us with the purchase of a new vehicle. He was low key which matched well with our style. No stress. He answered all our questions and was very responsive. Adam and Isaac in the finance area were very patience as we worked out some credit reporting issues. Great experience.
Jacob did a wonderful job as the sales person. I believe he was honest and very up front about the whole deal. The financial person who handled the paperwork also did a great job.
Purchased sierra 1500 from Penz I can say sales, service are too 10. Would purchase my next vehicle from them.
Thanks to Joe, we were able to get my son’s Nissan Xterra back on road quickly. Thanks Joe!!!
If you're looking for a great car dealership to go to gmc of Rochester is the place to be. Al was a great guy to work with. He really helped and took care of us even with are eleven month old running around the dealership. Would definitely go back!
HUGE SHOUT OUT to GMC of Rochester for taking care of us when we were stuck like Chuck many miles from home!!! We were in town for a convention when a fuel problem threatened to leave us stranded. We attempted a repair at another shop they were unable to help us. Joel and Sue at GMC got us in, repaired, and back to our convention. Truly customer oriented!!!
I've delt with alot of salesman the last 3 weeks Joe is at the top of my list. He's got a good future.
They were Top Notch Dealership to work with! Would definitely recommend them to family and friends-Scout and the staff we work with made the buying experience very enjoyable. Thanks again
They have taken good care of me. I've had issues with my truck not starting and it's very intermittent and they've done a ton of investigation into the issue and were very conscientious of my money.
Sue was wonderful! One of the best yet who kept us abreast of services, etc. Want her next time!
They did the work they said they would and did it within the time frame. There ended up being so delayed trim parts but I was able to take my car and come back to get them on. Flexibility is nice
The staff was great to work with. Much better experience than the last vehicle I purchased at this dealership when it was under different ownership.
I want to share I had the best and fastest service in buying a car with Austin at GMC Rochester. He listened to my needs and assisted my son in buying his first car iin a stress free environment. THNK You
The staff were friendly and professional and the waiting room was pleasant. Only complaint is the estimated price when using the online booking system (and at check in) for an oil change/tire rotation was misleading; after getting only what I’d scheduled, the actual fee was 25% higher than the estimated price.
Austin was great to work with and found us exactly what we were looking for! Made the entire process easy.
Very helpful would buy car from here again
I am really not fond of extra technical requirements. I brought my 2024 Encore in to the collision for minor front end damage. Although I really liked working with Keith Hendrickson, he was super. My car was in the shop for over 3 weeks which was listed as a 4 day repair. Buick could not get a replacement bumper. But after delay they repaired the original and then found out that they needed to order more parts. In the end after I got my car we traded off for another vehicle.
Great service, Sue was very helpful throughout the process. Would use them again to take care of my truck.
Great experience!
Jon made this experience easy and enjoyable. He is very upfront, honest, and intuitive to what I wanted. I'll definitely be one of his repeat customers.
Great experience. Fast and friendly service. Worked with Jon Whalen he helped me get the best financing rate and was really laid back and easy to work with. Great no pressure sales.
Fun bunch of guys to work with.
Stuart explained the work that was done and what needed to be done. When I asked him to explain something I did not understand fully, he was very patient. Stuart was friendly and professional.
Amazing service and performance. Something I’m not used to from a dealership. To boot I bought my Denali out of Alaska and had issues that stemmed from mis-diagnosis from Alaska and were fixed with in 24hrs amazing service and knowledge. Thank you Sam and group. Much appreciated.
I had a tire with a slow leak and approximately 2 hours to get it repaired. I discovered that the dealer I bought the vehicle from in Minneapolis provided the wrong wrench for my locking lug nut. So I called Rochester GMC hoping they had a wrench that fit. They got me in, fixed the tire(screw in a sidewall) and traded my wrench that did not fit for one that they had that did fit(way beyond expectation) Stuart and Joe did an amazing job representing the dealer and the GMC brand.
My recent purchase of a 2024 GMC Sierra was the most pleasant experience of a purchase of a new vehicle. Over the years I have been fortunate enough to have purchased several new vehicles. Never a bad experience, but this one was the best. Good job Penz GMC. Shout-out to Jon my sales rep and his team.
Great service. Got me in on short notice. Comfortable waiting area
Service was completed very quickly
Fast friendly service
I was looking for a Sierra 1500 with specific packages, color and motor. Through the GMC website I discovered one several weeks ago in transit to GMC of Rochester. I spoke with Austin and was able to put a down payment on the truck. He kept me up to date with how far out the vehicle was and estimated arrival dates. Once he let me know it was in, we scheduled a date for me to see and drive the truck. I live 3 hours away in Northern Wisconsin so I was really hoping all would go well. As soon as I ...
My service manager Sue was excellent as always. Best service and friendly staff! The courtesy driver rocked as well!
Everyone I worked with was so incredibly helpful and worked as hard as they could to get me in the vehicle I wanted! I would recommend this dealership to anyone!
Jacob was very helpful and knowledgeable in our car shopping experience. No pressure approach is what we appreciated most.
Very nice staff
Everything was great except for the fact that you charged a surcharge to use my Discover Card. It now appears that you only except cash ( who carries that much cash around these days), Debit card (which have less protection for the consumer so I don't us, and a check. Who carries there checkbook around? I've been a loyal customer and have gotten all my service at your dealership for my Buick Enclave and 2001 GMC PU. And now you guys what to nickel dime me with a surcharge. I know the credit cards charge you, but really. Loyal customers ...
Worked with Al and was completely satisfied with his help. Explain everything and kept me up to date on delivery
A great place to buy a vehicle from, the entire staff were great to work with!!! Can't say enough good things!!
I had called the dealership looking for a truck that they had in stock. Just my luck it had sold that morning. The GM had gotten back to me with the tough news, and helped me find a different one. With some luck and persistence on both our parts he was able to get me a great truck at a great price! I have already recommended this dealer to several of my friends and would love to help them out in the future. 1st class dealer in my eyes.
very good
The retailers were very nice. Love their coffee maker.
Was a good buying and learning experience.
Friendly helpful and knowledgeable I appreciate it. Just wish u would of washed my vehicle 🤣
Jacob and Shawn were good to work with. They even reminded me I could get a refund on the service contract I had for the vehicle I was trading in.
Jacob was friendly,informative and responded to any txt or calls I made to him. He also did his job with communicating with his boss on my requests to make the deal happen on the trade with my truck! Thanks jacob!
They worked through the extended warranty process and updated me on every step along the way
I recently purchased a Cadillac Escalade from your dealership, Jacob was my salesman and the finance team managers Tony and Chris helped me a lot as well. They all made the process smooth, and were very nice. I would recommend this place to anyone I know looking for a vehicle thanks!
Very courteous and helpful staff. Fixed all my Enclave issues. Top notch!
We have always had a very good experience with the service department. They have told me ways to save on service! Sam was excellent this most recent time, I couldn’t say anything more positive. Top notch.
Sold my car, fast, easy efficient. Professional.
Great service
I was greeted upon arrival, checked in and made aware of computer generated service options. The oil change I scheduled was completed quickly.
Alex, Jacob, and Chris were all great to work with. They helped make the buying process pretty seamless.
They did a great job working with my extended warranty company to get cover repairs done per my contract.
I took my Yukon 2015 to GMC in Rochester, MN because my AC died during the winter, and there was a clicking noise in the steering wheel that was very annoying, and I need it the 100,000 service for the vehicle. I like GMC because they know their cars and trucks. They have always done an excellent job in fixing anything. They might be in the expensive side of the scale, but I like their warranty on every job. The only problem I found is: they used to have two shuttle cars for the customers, now they have only one and I ...
They always have done a thorough job when I bring my vehicle in for service. I trust their recommendations and have never been disappointed.
Always helpful and not pushy on items. Explained well the list of things that should be done from least to greatest. Very happy with my services.
My appointment was on time and the work was completed in a timely manner. Service advisor was courteous and helpful.
Everyone was friendly and knowledgeable
Great service and very nice to work with.
I really thought every thing just went excellent.
Great service as usual, when I bought in my Buick Encore for 75,000 mile routine service. Sue was great and went over all the recommended service components and what are not needed.
Great service. Timely repairs.
Zander and Shawn were great to work with, love the truck!
Everyone was welcoming, efficient, professional and personal. Very satisfied with the service to our Equinox.
You guys are the best. Thank you for taking care of my car.